TCC Help Center
Connect with us
Give us a call!
Hours Available
Monday-Thursday
10am-noon
1pm-3pm
Quick Links for Updates
Other ways we can help
Our staff and faculty are working remotely to serve you. We have plenty of online resources and ways to help you succeed this quarter. Please review the below listed departments or offices and see how each program is ready to serve you.
Por favor envíenos un correo electronico a spanish@tacomacc.edu si desea hablar con alguien en español. Por favor, espere 48 horas para una respuesta de nuestro personal de soporte bilingüe.
Пожалуйста, напишите нам по адресу russian@tacomacc.edu, если вы хотите поговорить с кем-то на на русском языке. Пожалуйста ждите ответ от одного из наших русскоязычных сотрудников службы поддержки. Это может занять около 48 часов.
Будь ласка, напишіть нам електронною поштою на ukrainian@tacomacc.edu, якщо ви хочете поговорити з кимось, хто розмоволяє українською мовою. Будь ласка, дайте максимум 48 годин для відповіді і один із наших співробітників зв’яжеться з вами.
如果您想用中文交流，请发邮件至chinese@tacomacc.edu。我们的一名双语支持人员在48小时内给予答复。
如果您想用中文交流，請發郵件至chinese@tacomacc.edu。 我們的壹名雙語支持人員在48小時內給予答複。
Department/Office Operating Status and Resources
Select a department/office for detailed operating information about how our staff and faculty can support you during winter quarter. Note: TCC has scaled back hours on specific departments for the weeks of Jan. 4 and Jan. 11. Check this section for updated hours.
Status: Open remotely
Contact Information:
Option 1: Email
- Send an email to the Access Services Main Email: access@tacomacc.edu
- Allow 1-3 business day response time.
Option 2: Phone
- Call and leave a message with the Main Access Services Voicemail Box: 253-460-4437.
- Messages are checked once daily.
- Allow 1-3 business day response time.
Option 3: Zoom Video Meeting
- Access Services staff are available to schedule a video call with you.
- Please request this service in advance by emailing access@tacomacc.edu or calling 253-460-4437.
- A team member will contact you to confirm the appointment.
- Zoom video includes a chat box feature for typing.
- If you do not have a computer or smart phone, there is a phone number provided you can use to “call into” the meeting just like a regular phone call appointment.
Option 4: Text Message
- Send a text message to the brand-new Access Services Google number at: 360-504-6357.
- This account is managed by Access Services Director, Monica Olsson.
- Allow 1-3 business days response time.
Access Services Team
Monica Olsson, Director: molsson@tacomacc.edu
Leigh Simon: access@tacomacc.edu
Laquida Williams, Technology Specialist: lwilliams@tacomacc.edu
Stephenie Lynn, ASL Interpreter Coordinator: slynn@tacomacc.edu; 253-820-8959
Kasey Manning, CART Specialist: kmanning@tacomacc.edu
Status: Closed, but open remotely
Information:
We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner. We recommend that students with specific course issues first contact their professor directly.We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Contact information:
John Falskow, Interim Dean: Arts, Humanities, and Social Sciences
Phone: 253-460-4374 , email: jfalskow@tacomacc.eduJessica Trujillo, Secretary Lead: Adjunct Faculty Center
Phone: 253-566-5312, email: jtrujillo@tacomacc.eduStatus: Open Remotely – Limited in-person appointments available.
Information: Adult Basic Ed/English Language /High School completion (HS+) Remote services include advising, assistance with registration, navigating technology and online classes, and education planning.
Contact Information: General questions – 253-566-5144 basicskills@tacomacc.edu
High School+ - High School Completion options/advising – Chenae Smith, 253-566-5234, chsmith@tacomacc.edu
Career planning/college preparation/ IBEST enrollment for EMT and Help Desk – Alicia Peebles, 253-566-5375, apeebles@tacomacc.edu Make an appointment with Alicia.
English as a Second Language classes and IBEST enrollment for CNA and Early Childhood Education – Shawn Story, 253-460-4453, sstory@tacomacc.edu
We can schedule virtual meetings, as well as limited in-person appointments. Please contact us, and we will help find the best ways to connect with you.
Status: Closed, but open remotely
Information:
Online Advising Services are available! Check our Advising webpage for access to advisors who are online daily to support students with enrollment questions, degree planning and general academic advising https://www.tacomacc.edu/academics-programs/academic-support/advising
Already have an assigned advisor? Reach out to them directly via email or schedule an appointment online here https://www.tacomacc.edu/academics-programs/academic-support/advising
Need an advisor? Check in with the Advising Center below to be connected with an advisor in your program or degree. Be sure to include your TCC/CTCLink ID # and program or area of study.
Contact Information: Reach the Advising Center at 253-566-6091 or advising@tacomacc.edu & online@tacomacc.edu
Status: Closed
Information:
Art Gallery Remote Access
We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.
We recommend that students with specific course issues first contact their professor directly.
Contact Information:
For help and information:
Jennifer Olson, Art Gallery Coordinator
Phone: 253-460-4306, email: jolson@tacomacc.edu
Denise Levine, Administrative Assistant: Arts, Humanities, and Social Sciences
Phone: 253-566-5069, email: dlevine@tacomacc.edu
John Falskow, Interim Dean: Arts, Humanities, and Social Sciences
Phone: 253-460-4374 , email: jfalskow@tacomacc.edu
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Open remotely
Information: We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.We recommend that students with specific course issues first contact their professor directly.
Contact information:
John Falskow, Interim Dean: Arts, Humanities, and Social Sciences
Phone: 253-460-4374 , email: jfalskow@tacomacc.eduDenise Levine, Administrative Assistant: Arts, Humanities, and Social Sciences
Phone: 253-566-5069, email: dlevine@tacomacc.eduWe also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Closed but open remotely
Information:
The Assessment/Placement Center is for all incoming students who plan on attending Tacoma Community College. The department assesses your skills in math and/or English. These are used for prerequisites to allow registration for classes.
Future students can be assessed through multiple/alternative measures. From this website, review the sections and options under “Multiple/Alternative Measures Information”. If you do qualify for a multiple/alternative measure, please email unofficial documents to placement@tacomacc.edu. All documents emailed must include your full name, school/college/university name. Include your full name, ctcLink ID#, classes you are interested in taking, and the quarter you plan on starting at TCC (ex. fall, Winter, Spring).
Multiple/Alternative Measures don't work? English and math placement tools are available on the site and can be accessed 24/7. Once completed, the staff will evaluate your information, you can expect an email from the department within 72 hours.
Contact Information:
Have a question? Email placement@tacomacc.edu with your full name, ctcLink ID#, classes you are interested in taking, and quarter you plan on starting at TCC (ex. Summer, Fall). Remote office hours are Monday through Friday, 8 am – 4 pm.Need answers now? Check on our website. Staff not available by phone, please send an email.
Status: Open remotely with limited campus operations.
Information:
Fall sport competitions have been postponed. All Northwest Athletic Conference (NWAC) competitions are scheduled to resume Winter 2021 and Spring 2021. https://nwacsports.com/landing/index
TCC Athletics is complying with federal, state and local health guidelines. Currently team activities have resumed in a limited format. Details can be found in the campus COVID-19 Exposure Control, Mitigation and Recovery Plan (CECMR). https://www.tacomacc.edu/covid-19/safe-start-plan.
Full academic and administrative services are available online.
Current and Prospective Student Athletes: Current student athletes will work through their advisor as assigned. Prospective student athletes will work with the head coach of the program that recruited them.
Questions regarding the Athletic Department, athletic facilities, the Northwest Athletic Association of Community Colleges (NWAC), eligibility and all other athletic related topics please email the Athletic Director and copy the Program Assistant.
Contact Information:
Athletic Director – Jason Prenovost - jprenovost@tacomacc.edu
For help with invoices, academic tracking, and administrative functions email the Program Assistant and copy the Athletic Director.
Program Assistant – Ashley Caughell - acaughell@tacomacc.edu
Athletic Programs and Head Coaches
Volleyball - Katlyn Mataya - kmataya@tacomacc.edu
Women’s Soccer - Jill Green - jgreen@tacomacc.edu
Men’s Soccer - Jason Gjertsen - jgjertsen@tacomacc.edu
Women’s Basketball - Jennifer Keyes - jkeyes@tacomacc.edu
Men’s Basketball – Rachi Wortham - rwortham@tacomacc.edu
Baseball - Ryan Mummert - rmummert@tacomacc.edu
Processes and Communication Tools in Place
- Coaches made contact with their student athletes and will check in with them regularly.
- Students have a direct contact to their coaches through phone, text and group chat.
- All athletic personnel have Zoom accounts to conduct group and individual meetings.
- A Canvas course has been created and will be explored to communicate with student athletes and connect them to resources and information.
- Athletics will monitor the Canvas Activities of the student athletes on a weekly basis and communicate back to their coaches.
- Status: Closed. Drive-up times for resource pickup listed below
Information:
- Purchase online: For students who have access to the internet and a credit card. Please place your order online at https://www.tacomacc.edu/tcc-life/campus-services/bookstore click shop online. All orders are being shipped to you free of charge. (Preferred method)
- Agency accounts and cash: For agency funded students and cash purchases please follow textbook reservation steps.
Drive-up times for Winter quarter (all times for TCC main campus except where noted for Gig Harbor):
TCC Main Campus
Tues, Dec 29: 10 am - 2 pm
Wed, Dec 30: 10 am - 5 pm
Thurs, Dec 31: 10 am - 2 pm
Mon, Jan 4: 10 am - 2 pm
Tues, Jan 5: 10 am - 2 pm and 4 pm - 6 pm
Wed, Jan 6: 10 am - 2 pm and 4 pm - 6pm
Thurs, Jan 7: 10 am - 2 pm
Fri, Jan 8: 10 am - 2 pm
Mon, Jan 11: 10 am - 2 pm
Tues, Jan 12: 10 am - 2 pmWed., Jan 13: 10 am - 2 pm
Wed, Jan 14: 10 am - 2 pm
Fri, Jan 15: 10 am - 2pm
Tues, Jan 19: 10 am - 2 pm
Wed, Jan 20: 10 am - 2 pm
Thurs, Jan 21: 10 am - 2 pm
Mon, Jan 25: 11 am - 1 pm
Tues, Jan 26: 11 am - 1 pm
Wed, Jan 28: 11 am - 1 pmGig Harbor Campus
Tues, Dec 29: 10 am - 3 pm
Thurs, Dec 31: 10 am - 3 pm
Tues, Jan 5: 10 am - 3 pm
Wed, Jan 6: 4 pm - 6 pm
Thurs, Jan 7: 10 am - 3 pm
Mon, Jan 11: 10 am - 3 pm
Wed, Jan 13: 4 pm - 6 pm
Thurs, Jan 14: 10 am - 3 pmContact Information:
Status: Open
Information: General Safety questions please contact Public Safety at 253-566-5111.
Orca cards- Questions concerning Orca cards please email Sonja Morgan at studentengagement@tacomacc.edu or by phone 253-566-5322.
If we are experiencing a power outage, please contact the following numbers if 253-566-5111 is not working.
Weekdays
- Duty Phone (M-Fri) the number is 253-495-4146
- On-Call Phone (M-Fri) 1am-5am the number is 253-279-8384
Weekends
- Duty Phone (Sat-Sun) the number is 253-495-4146
- On-Call Phone (Sat-Sun) 11pm-6am the number is 253-279-8384
Contact Information
Call 253-566-5111
For an emergency, call 911 or use the Blue Light TowersStatus: No in-person appointments. Schedule a virtual appointment by emailing the contacts below.
Information: Online Career Services are available! Visit our website for resources.
Contact Information: nwilkerson@tacomacc.edu or csebok@tacomacc.edu to schedule virtual Career Center appointments to discuss resume or cover letters, career interest test results and preparing for interviews.
- Status: Office Closed, but Services open Remotely
Information: 2020 CASA/MECA services are available online during our business hours of 8:00a-5:00p, Monday through Friday. The services we will provide include transfer planning, academic advising, general financial aid support, general scholarship support, career planning, information regarding our book-borrow and calculator-borrow programs, and other general help and resource referral.
Contact Information:
Marco A. Flores Garcia | Retention Coach
Email: mflores@tacomacc.edu
Cell phone: 253-353-9960
Office phone: 253-566-5016 (Voicemail)
Status: Open during select times
Effective Monday, December 7, Cashier Office hours are Monday-Thursday 10am-3pm; closed Fridays.
Contact: sfs@tacomacc.edu
Information:
Cashiering provides students, staff and community members with a place to pay tuition, fees and other costs with cash, check or money order. Students can pay tuition and fees with a debit or credit card online through ctcLink at: gateway.ctclink.us. You will need your ctcLink ID and password.NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Limited operating hours
Information: Open for the following: Person VUE testing and Remote TEAS testing. All other testing is not being held at this time.
Contact Information: Please contact your vendor.
Status: Closed, but open remotely
Information:
Online CHAP applications Please visit the CHAP webpage to learn more about program eligibility and complete an online application. Currently there is a waiting list for housing through the CHAP program. If you are experiencing homelessness or are at risk of homelessness, we encourage you to apply. The CHAP navigator will help explore your housing options with you.
Contact information:
Students can utilize an online booking program to set up a virtual meeting with Micah Tucker, TCC’s CHAP Navigator. You can also leave a message at mtucker@tacomacc.edu or call 253 566-5210.
Status: Closed but open remotely
Information:
We strive to stay in touch with our students and community. Reach out to us, and we’ll do our best to get back to you in 24 hours or sooner.
The C&TS division includes the following departments:
- Adult Basic Education
- High School 21
- English as a Second Language
- English for Academic Purposes
- Developmental English
- Communication Studies (CMST)
- Written Communication (English Composition)
We recommend that students with specific course issues first contact their professor directly.
Contact Information:
Kim Flack, Dean for Communication and Transitional Studies
Phone: 253-566-6048 , email: kflack@tacomacc.edu
Jacque Dear, Administrative Assistant: Communication and Transitional StudiesPhone: 253-566-5070, email: jdear@tacomacc.edu
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Adult Basic Ed/ESL/HS 21+
For Adult Basic Education, HS21+, and English as a Second Language, please refer to the Adult Basic Ed/ESL/HS 21+ section on this webpage for complete information.
Contact Information:
Chsmith@tacomacc.edu – High school 21+
Apeebles@tacomacc.edu –Adult Basic Education
Sstory@tacomacc.edu – English as Second Language
- Status: Online
Information: All courses are currently online. Please contact the Continuing Education Department for more information.
Contact Information:
continuingeducation@tacomacc.edu
253-566-5020
- Status Jan. 4 - 15, 2021: No in-person appointments. Offering virtual appointments only. See "How to Schedule an Appointment" below.Status after Jan. 18: Visit our website for updates.
Information:
Tacoma Community College mental health counseling sessions are being conducted remotely via an internet platform called Doxy.me. This change is to help protect you and the community’s physical health and safety. You will be invited into the session by your counselor through an email link. You will be able to talk with your counselor either through a video screen or by audio only.
How to Schedule an Appointment:- To schedule an appointment with a TCC Counselor through Microsoft Bookings, click here.
- Email the Counseling Center to make an appointment request at: tccpersonalcounseling@tacomacc.edu.
- If you know the counselor you would like to schedule with, please email them directly:
Nigeria Bell: nbell@tacomacc.edu
Kathy Brown: kbrown@tacomacc.edu
Lexie Generous: agenerous@tacomacc.edu
Dave Howard: dhoward@tacomacc.edu
James Mendoza: jmendoza@tacomacc.edu
Mary Pedersen: mpedersen@tacomacc.edu
- Once your information is received, a member from the Counseling Center will contact you within 1-2 business days to schedule an appointment and provide paperwork. At that time, your counselor will provide next steps for accessing Doxy.me and your session with your counselor.
- Please keep in mind, your information may not be reviewed for up to 72-hours due to weekends and/or holidays.
- Due to telehealth restrictions, and licensing requirements, we are unable to provide counseling services to TCC students living outside the state of Washington. If you are in need of out of state referrals, please email tccpersonalcounseling@tacomacc.edu. You can also consult with your insurance provider’s directory, or visit the following websites to find a counselor in your area.
Contact Information:
To learn more about the TCC Counselors and make contact directly please see link below:
Status: Open
Information: Facilities provides building maintenance, grounds and custodial services to the campus community
Custodial will be on campus Monday – Friday during regular campus hours.
Contact Information:
Please leave a voicemail or send an email to either contact below. We are checking voicemails and emails regularly.
Facilities Help-line 253-566-5152 (leave message) or
Colin Turner, Custodial Manger 253-566-5171 (leave message)Email: kcordova@tacomacc.edu or cturner@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Closed but open remotely
Information: DT’s are available to support students in their assigned DT supported courses via Zoom app or Canvas.
Online tutoring
For information about how to use our secure online tutoring system through Zoom please refer to your DT course’s Canvas classroom and/or the course instructor.
Contact Information:
Email any DT related question to eutz@tacomacc.edu or mlee@tacomacc.edu or call 253-566-5383Status: Open to currently enrolled children and families 8:30-4:30pm Monday to Friday. Open to employees 8:15-4:45pm.
- Open to limited number of work study and practicum students who have current cleared MERIT clearance, and meet health criteria with documents available
- CLOSED to PUBLIC and TCC students (outside of our currently enrolled and attending families)
- NO VOLUNTEERS
- NO TOURS
- Sign up for our waitlist through the college website
- Increased health screenings and Health Policy procedures in effect
- Classroom specific play activities altered to support health and safety
- Specific procedures in place to minimize home to school items
- Child drop off and pick up is centralized in foyer to germ mitigate
- Staff are encouraged to work split shifts half in-center and remaining half remotely to support social distancing (germ mitigation) among adults
- Increased outside open-air play for children, rain or shine
Information: Providing essential access to childcare and virtual early learning access for enrolled families as asked of us by DCYF, Child Care Aware, and our Governor
Care in a hybrid model is provided for currently enrolled families and children. Families unable to attend currently are accessing virtual Home Connections engagement with home-based teachers. No new enrollments currently. Sending an email to either contact listed above is best.
Contact Information:
Most staff are on half shifts in center, with PD remotely for the rest of shifts. We are currently discouraging drop-in from TCC staff outside of Facilities or Campus Security.
- ZOOM calls with us are available
- Search for us on Facebook at “Early Learning Center at TCC” for updates.
- We will always take donations of size medium and large disposable gloves, disposable adult paper masks, disposable child size paper masks.
Renee Hernandez Greenfield 253-566-6020 (leave message) or
Tanya Overton 253-460-4475 (leave message)
Email:
- Renee Hernandez Greenfield rhernandezgreenfield@tacomacc.edu (Program Manager)
- Tanya Overton toverton@tacomacc.edu (Assistant Director)
- Angela Wheeler awheeler@tacomacc.edu (Program Assistant)
- Rosealtha Schlitzkus rschlitzkus@tacomacc.edu (Family Support/Case Management)
- Akiko Tanabe atanabe@tacomacc.edu (Office Clerk)
Status Jan. 4 - 15, 2021: The Information Commons will be restricted to students with specific individual support needs that cannot be handled remotely, by appointment only.
Status after Jan. 18: The Information Commons will continue serving students who need in-person technical support. Students can schedule 1-hour appointments in the IC computer lab or laptop area.
Open: Monday - Friday
Contact eLearning support for available appointment times.To schedule a session:
call: 253-655-5176 or email support@tacomacc.eduTo reserve a laptop: Reserve and pickup an available laptop from the Library or Information Commons. Book a laptop or equipment.
Note: Appointments must be scheduled in advance with eLearning. The Information Commons will not admit drop-in or unscheduled visitors. Contact eLearning for more details.
Information:
TCC eLearning provides remote student support, via a comprehensive Knowledge Base and live eLearning Support Team. If you need help with any of the following, please don’t hesitate to contact us:
- Help with online course navigation
- Password update support
- Technical support for students
- Assistance with submitting assignments online in the classroom tool, Canvas
- Multi Media services –provide equipment and editing assistance to complete media assignments or set-up video conferencing
TCC Support Site
Our TCC Support Site can help you find answers to common questions and issues, and is available 24/7. You can search for help with Canvas, Office 365, email, TCC Portal, and ctcLink here. You can also file a support ticket to get help with a specific issue from our eLearning Support Team.
Contact Information:
eLearning Support Team
If you have a technical support question that can’t be answered via our support site, you can email support@tacomacc.edu and someone from our support team will get back to you.
Info Commons Helpline
For live phone technical support, call 253-566-5176
Email
For email technical support email support@tacomacc.edu
Status: Closed but open remotely
Information:
Enrollment Services staff will be available during the following hours:
Monday, Wednesday, Friday 9am-4pm
Thursday, Thursday 9am-6pm
Contact Information:
Phone: 253-566-5325
Email: enrollmentservices@tacomacc.edu
Please include your full name and student ID in your email.
- Status: Closed but open remotely
Information:
Entry Services include Admissions, Assessment/Placement Center, and Outreach and Recruitment Services.
For information on Assessment Center, click on “Assessment Center” above. You can also visit TCC's Apply Now website.
Admissions process:
The online admissions application is found here, https://apply.ctc.edu?&
Admissions applications submitted online are being processed as normal. If you need a paper application and have questions, please email admissions@tacomacc.edu
For Residency and Citizenship changes and updates, please email admissions@tacomacc.edu When emailing, please include your full name, phone number and email address. If you have a ctcLink ID#, please include that. Please allow up to two business day for the team to reply to your question.
Admission applications are online and can be submitted anytime, https://apply.ctc.edu?&
Outreach and Recruitment ServicesOutreach and Recruitment Services works with future Tacoma Community College students and their families. We are happy to help you work through the process of applying, how to pay for college, assess your skills and so much more.
We can help you navigate the steps to enroll in your first quarter at the college. We can support you over the phone 253-566-6043, email outreach@tacomacc.edu or Zoom (video conference). Please email us to schedule a Zoom appointment.
If you are a future TCC student, please share with us your name and contact information (phone and/or email) and what time is best to contact you. We’re happy to help you become a TCC Titan. Please allow a up to one business day for the team to reply back to your question. Typically, answers are responded to sooner then one business day.
Need help now? Check out our admissions page www.tacomacc.edu/admissions
Feel free to email your documents to us (ex. unofficial transcripts) to
outreach@tacomacc.edu
Please include your full name and ctcLink ID#.
Please do not send documents with your social security number (SSN).Contact Information:
outreach@tacomacc.edu
Call 253-566-6042 Status: Closed but open remotely
Contact Information:
Vice President of Equity, Diversity, & Inclusion
Judy Loveless-Morris, jloveless-morris@tacomacc.eduExecutive Assistant to the Vice President of Equity, Diversity, & Inclusion
Natalie Boes, nboes@tacomacc.eduInstitutional Assessment
Amunoo Tembo mtembo@tacomacc.edu
https://tacomacc.instructure.com/courses/1765974
Institutional Research
Kelley Sadler ksadler@tacomacc.eduVictoria Ichungwa vichungwa@tacomacc.edu
Grants
Walter Chien wchien@tacomacc.eduAccreditation Liaison & Strategic Planning Officer
Lillian Ferraz, lferraz@tacomacc.eduProfessional Development Coordinator
Megan Watson, mwatson@tacomacc.eduEquity, Diversity, & Inclusion Specialist
Julie Lancour, jlancour@tacomacc.eduStatus: Open on a very limited basis
Information: Facilities provides building maintenance, grounds and custodial services to the campus community.
Contact Information:
Please leave a voicemail or send an email to either contact below. We are checking voicemails and emails regularly.
Facilities Help-line 253-566-5152 (leave message) or
Pat Mathews, Facilities Manager 253-566-5329 (leave message)Email: kcordova@tacomacc.edu or pmathews@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
- Status: Appointment only
Information: Contact your instructor for an appointment.
Appointments may be virtual or via phone.Contact Information:
Use the Directory to find contact information for your instructor: https://www.tacomacc.edu/directory/
- Status: Closed, but working remotely
Information:
- Be sure you have completed a FAFSA for the 2020-21 school year if you plan on attending either spring quarter 2021 or summer quarter 2021.
- About one week after you have completed your FAFSA, please log into your Student Center and check your ‘to-do’ list information. If we need additional information from you, it is located there.
- Check Financial Aid Deadlines for the quarter you plan to start.
Document Submission:
Documents may be submitted in one of two ways:
- Online: https://cm.maxient.com/reportingform.php?TacomaCC&layout_id=3
or - Students can use the payment drop box, located outside Bldg. 14 next to the front sliding doors.
Contact Information:
Phone: 253-566-5080
If you need to leave a voicemail, be sure to say your name and callback number clearly, and include your student ID number if you have one.
Email: faid@tacomacc.eduBe sure to include your student ID number in your email, or your name and date of birth.
We will try out best to respond within 2 business days.
- Status: Drive-up services and individual appointments only
Information:
If you’re a TCC student experiencing food insecurity, we invite you to stop by the Max & Margi Harned Titan Food Pantry and Nourish Truck Mobile Unit. Located off Mildred Street, behind Building 6, in Parking Lot F
Tuesdays, 4:30-6:30pm
Nourish Truck Mobile Unit
You can find another Nourish Pierce County food truck location that works for you.Thursdays, 2-4pm
Max and Margi Harned Titan Food Pantry (visit their mobile unit)The Titan Food Pantry is not currently open for walk-ins, but we are able to schedule individual appointments for the pick-up of food items. Please use link below to schedule your appointment. Masks required.
Click Here To Schedule A Visit To Food Pantry
For more information, visit https://www.tacomacc.edu/tcc-life/campus-services/food-pantry
Contact Information: foodpantry@tacomacc.edu
Status: Closed, but open remotely
Information:
Fresh Start staff are working remotely and are available via TCC email contact. During daytime business hours, students can reach their Fresh Start Retention Specialist via campus phone numbers which are being forwarded to remote phone lines. Check the Fresh Start webpage for updates. https://www.tacomacc.edu/academics-programs/college-high-school/freshstart
Contact Information: Fresh Start 253-566-5086 or tjones@tacomacc.edu to reach our Program Assistant, Jinxx Jones for general questions and inquiries.
- Status: Closed but open remotely
Information: Per TCC's limited in-person services to practice social distancing, Gig Harbor campus is closed to the public.
Contact Information:
If you need an advising appointment, please call or email Melody Griggs: 253-460-2354 or mgriggs@tacomacc.edu.
For general Gig Harbor campus questions, contact 253-460-2424.
- Status: Closed but open remotely
Information:
We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.
The HBPS division includes the following departments:
- Accounting
- Applied Management Bachelor of Applied Science
- Business and Logistics
- Business Transfer
- Community Health Bachelor of Applied Science
- Computer User
- Diagnostic Medical Sonography
- Early Childhood Education
- Emergency Medical Services: EMT and Paramedic
- Health Information Management Bachelor of Applied Science
- Health Information Technology
- Human Services Professional
- Network and Cyber Security
- Nursing and Nurse Assistant
- Physical Education
- Paralegal
- Respiratory Therapy
- Radiological Sciences
- Workforce Education
Health, Business and Professional Services (HBPS) Zoom Lobby Information
Days: Monday and Wednesday
Time: 10:00am to 3:00pm
Zoom Meeting Link: https://zoom.us/j/99980134503
Phone number to call in: 1-253-215-8782 and follow the prompts
Zoom Meeting ID: 999 8013 4503
NOTE: You can also contact our department anytime and leave a voicemail at 253-566-5113, or reach us by email at tcchbps@tacomacc.edu. We will get back to you as soon as possible.
Contact Information:
Health, Business and Professional Services Reception
Phone: 253-566-5113, email: tcchbps@tacomacc.edu
Krista Fox, Dean: Health, Business, and Professional Services
Phone: 253-566-5147, email: kkfox@tacomacc.edu
April Davis, Administrative Assistant: Health, Business, and Professional Services
Phone: 253-566-6088, email: adavis@tacomacc.edu
Julie Benson, Associate Dean: Nursing
Phone: 253-566-5240, email: jbenson@tacomacc.edu
Theresa James, Administrative Assistant: Nursing
Phone: 253-566-5085, email: tjames@tacomacc.edu
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Closed but working remotely
Information:
Human Resources (HR) staff will be working on campus as well as remotely in order to continue to serve the campus and work on essential functions such as payroll, benefits, recruitment, employee requests, training coordination and other functions.
HR provides remote employee and student support through:
- A centralized phone number and general email which alerts HR staff to every call.
- Prescheduled appointments only. This will allow the HR staff to regulate the number of people being served and maintain necessary social distancing and privacy for all.
For employee resources and assistance information related to COVID please go to: https://www.tacomacc.edu/covid-19/coronavirus-staff
For questions regarding leave entitlements related to COVID such as Families First Coronavirus Act (FFCA), Emergency Family Medical Leave Act (FMLA,) or WA State Paid Family Sick Leave (PFSL), please email humanresources@tacomacc.edu or call 253-566-5109.
Contact Information:
Human Resources Staff:
Email: humanresources@tacomacc.edu
Phone: 253-566-5109
To schedule an appointment to meet with HR staff please call or email in advance.
Other Related Services:
For Employee Assistance Program
Free, Confidential program created to promote the health, safety and wll0being of public employees.
Phone: 877-313-4455
Washington State Health Care Authority – Medical, Dental and other Benefits
https://www.hca.wa.gov/employee-retiree-benefits/public-employees
They have links direct to your specific plans
Employment Security Department – Unemployment and Paid Family and Medical Leave
Web resource: www.esd.wa.gov/unemployment/
Toll free: 800 318-6022 TTY: 800 365-8969Status Jan. 4 - 15, 2021: The Information Commons will be restricted to appointments only for students with specific individual support needs that cannot be handled remotely.
Status after Jan. 18: The Information Commons (IC) will be open after Jan. 18 to serve students who need in-person technical support. Students can schedule 1-hour appointments in the IC computer lab or laptop area.
Info Commons is part of TCC eLearning. It provides in-person (by appointment only) and remote student support, via a comprehensive Knowledge Base and live eLearning Support Team.
Areas in which we provide students with support:
- Reserve a laptop: Reserve and pickup an available laptop from the Library or Information Commons. Book a laptop or equipment.
- Help with online course navigation
- Password update support
- Technical support for students
- Assistance with submitting assignments online in the classroom tool, Canvas
- Multi Media services –provide equipment and editing assistance to complete media assignments or set-up video conferencing
TCC Support Site
Our TCC Support Site can help you find answers to common questions and issues, and is available 24/7. You can search for help with Canvas, Office 365, email, TCC Portal, and ctcLink here. You can also file a support ticket to get help with a specific issue from our eLearning Support Team.
Info Commons in-person hours for Winter quarter (by appointment only)
Monday-Friday: 10 am- 6 pm
To Make an Appointment:
Students can also call or email to schedule an appointment for in-person support in the Info Commons. Appointments are scheduled in 1-hour blocks.
Phone: 253-566-5176
Email: support@tacomacc.edu
For students who have scheduled an appointment -
Campus Pre-Arrival, Check-In, Check-out Procedures:
If you schedule an appointment, you must follow the Check-In Protocol as described on TCC's website. This is required!
Info Commons student entry: Building 16:
- Students call or email appointment requests in 1-hour blocks
- Students arrive ten minutes before scheduled appointment
- Students enter Building 16 via doors closest to Parking Lot A
- Students check in with staff member at screening table set up at entrance. This includes a health screening.
- Once the student has met the requirements for screening and submitted for check-in, the student can proceed to the IC.
Contact Information:
eLearning Support Team
If you have a technical support question that can’t be answered via our support site, you can email support@tacomacc.edu and someone from our support team will get back to you.
Info Commons Helpline
For live phone technical support, call 253-566-5176
Email
For email technical support email support@tacomacc.edu
- Status: Closed but open remotely
Information:
For students, it's best for you to work with eLearning for your IT needs. eLearning provides remote student support, via a comprehensive Knowledge Base and live eLearning Support Team. If you need help with any of the following, please don’t hesitate to contact us:
- Help with online course navigation
- Password update support
- Technical support for students
- Assistance with submitting assignments online in the classroom tool, Canvas
- Multi Media services –provide equipment and editing assistance to complete media assignments or set-up video conferencing
TCC Support Site
Our TCC Support Site can help you find answers to common questions and issues, and is available 24/7. You can search for help with Canvas, Office 365, email, TCC Portal, and ctcLink here. You can also file a support ticket to get help with a specific issue from our eLearning Support Team.
Contact Information:
eLearning Support Team
If you have a technical support question that can’t be answered via our support site, you can email support@tacomacc.edu and someone from our support team will get back to you.
Info Commons (computer lab) Helpline
For live phone technical support, call 253-566-5176
Email
For email technical support email support@tacomacc.edu
- Status: Closed, but open remotely
Information: The staff of Institutional Advancement and Foundation is available to serve students. The Foundation is accepting applications for its annual scholarship awards starting Jan. 1. The deadline is April 10. Please click here for information about how to apply. It doesn't take long, and we want you to support your college success!
Contact Information:
We’re here to help. Please contact the TCC Foundation at:foundationinfo@tacomacc.edu
253-566-5003 Status: Closed but open remotely to serve current F1 students, perspective F1 students, agents, schools and global partners. We will provide full services remotely.
InformationAdmissions
For information on how to apply to TCC as an international student, please visit: https://www.tacomacc.edu/costs-admission/admission-process/international/admissionprocessinternational For questions regarding applying to TCC or following up on an existing application, or general admissions questions please contact:
International Admission - international@tacomcc.edu
Iulia Cheptea - icheptea@tacomacc.eduAdvising
For questions regarding graduation, transfer, advising, course selection and all other advising related topics, please contact one of our advisors. We are happy to provide Zoom or Skype advising sessions.
International Advising - international_advising@tacomacc.edu
Ashley Bush - sbush@tacomacc.edu
Ryan Gallagher - rgallagher@tacomacc.eduHomestay
For all housing/homestay related inquiries, please contact:
Jeremy Snyder - jsnyder@tacomacc.eduImmigration & Emergencies
For questions about your I-20, OPT, F1 visa, and any other immigration related questions, or if you have an urgent issue, please contact:
James Newman - jnewman@tacomacc.eduContact information:
Call 253-566-5190 or email international@tacomacc.eduStatus Jan. 4 - 15, 2021:
Hours: Monday-Friday 9 a.m.- 5 p.m.
Book, technology, and science kit checkouts and returns only. No computer or study spaces available until Jan. 18th.
Status after Jan. 18, 2021:
Hours: Monday-Friday 9 a.m.- 5 p.m.
In-Library Services for Students:
- Reserve a laptop: Reserve and pickup an available laptop from the Library or Information Commons. Book a laptop or equipment.
- Check out Textbook Reserves - students may check out books on reserve. Four students are allowed at a time.
- Checkout of textbook reserves (reserve books check out for a week at a time)
- Checkout of technology, such as laptops, calculators (laptops check out for the entire term)
- Checkout of books from the main collections (checkout period is usually 3 weeks)
- Students can reserve a computer to use in the library. To reserve, call 253.566.5087 or email atran@tacomacc.edu.
- Students can reserve an individual study space. To reserve, call 253.566.5087 or email atran@tacomacc.edu.
Remote Library Support for Students:
TCC Librarians are online to support students. TCC Librarians are ready and available to chat live with students to answer library-related questions, research, and resources.
Access Library's chat via the Library's home page:
http://tacomacc.libguides.com/TCCLibrary
Library online resources:
All students can access library resources online.
- Looking for articles? Search our Research Databases
- Looking for ebooks? Search Ebook Central, Ebook Academic Collection, or Gale Ebooks (GVRL)
- Looking for streaming video? Search Films on Demand or Academic Video Online
- Search across all of the Library's resources with Super Search
Other ways to find answers:
- Student Guide to Open Educational Resources - contact oer@tacomacc.edu with questions.
- Citation guides
- Student "How do I" pages
Email questions to library@tacomacc.edu
Returning laptops, books, and DVDs
If you have books or DVDs to return, please return either in the Library or drop in the Book Return book drop outside the Library's front/side door or the book drop behind building 7. If you have laptops to return, please return them to the library front desk. Please call 253.566.5088 or email atran@tacomacc.edu with questions about returns.Contact Information:
library@tacomacc.eduStatus: Closed to public
Information: Mail Services provide services to staff and faculty on campus. Mail Service will continue. If you have a question or need to arrange a pick-up please leave a voicemail or send an email to either contact below.
Contact Information:
Kim Cordova 253-566-5172 (leave message)
Email: printshop@tacomacc.edu or kcordova@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Closed but working remotely
Information: Please contact team if you have any questions or to request marketing or communication needs.
Contact Information:
Tamyra Howser, Executive Director
thowser@tacomacc.eduBrian Johnson, Website Services Manager
bcjohnson@tacomacc.eduRachel Payne, Senior Communications Consultant
rpayne@tacomacc.eduSakura Moses, Senior Graphic Designer Lead
smoses@tacomacc.eduStatus: Open remotely
Information: We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.We recommend that students with specific course issues first contact their professor directly. We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Contact information:
Katie Gulliford, Interim Dean: Math, Science, and Engineering
Phone: 253-566-5017
Email: kgulliford@tacomacc.eduPatrice Bunge, Administrative Assistant: Math, Science, and Engineering
Phone: 253-566-5345
Email: pbunge@tacomacc.eduMolly Hagan, Faculty Secretary: Math, Science, and Engineering
Phone: 253-460-3959
Email: mhagan@tacomacc.eduStatus: Closed
Information: Print Shop/Mail Services provide services to staff and faculty on campus.
Contact Information:
Print Shop (253) 566-5226 (leave message) or Kim Cordova (253) 566-5172 (leave message)
Email: printshop@tacomacc.edu or kcordova@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Open to purchase and track goods on a limited basis.
Information: Procure to Pay - TCC's Purchasing staff can guide you through the procurement process. Goods are purchased and procured for various departments as needed for items critical to the institution.
Hours: Limited to the requirements of the institution based on regulations issued for the Covid 19 response. Please contact the team members below for assistance.
Contact Information:
Ed Phipps
Procure to Pay Manager
ephipps@tacompacc.edu
253-566-5372
NOTE: For remote assistance, please email ephipps@tacomacc.edu.
Status: Open to receive and distribute goods on a limited basis.
Information: Receiving provides logistics of shipments into Tacoma Community College and distribution thereof. Goods will still be received at the dock and distributed to various departments as needed for items critical to the institution.
Hours: Limited to the requirements of the institution based on regulations issued for the Covid 19 response. Please contact the team members below for assistance.
Contact Information:
Rick Schneider
(253)566-5047
NOTE: For remote assistance, please email ephipps@tacomacc.edu.
Status: Closed, but open remotely
Information:
Running Start staff are working remotely and are available via TCC email. Check the Running Start webpage for updates and frequently asked questions https://www.tacomacc.edu/academics-programs/college-high-school/runningstart
Contact Information: Running Start 253-566-6061 or runstart@tacomacc.edu Voicemail messaging will encourage students to email the Running Start advisor for assistance.
Status: Open to students remotely
Information: The Office of Student Engagement at TCC will be closed for face-to-face services for Winter Quarter
We will offer extra-curricular activities, senate meetings, clubs and organizations, leadership development, and other engagement opportunities online via Social Media, Canvas, Student Email, The Portal, TCC Website, and more!
Connect with us at:
Instagram: @tcc.campuslife or by following this link: https://www.instagram.com/tcc.campuslife/?hl=en
Facebook: https://www.facebook.com/TCCStudentEngagement/
Contact Information:
Sonja Morgan – Director of Student Engagement
253-514-0244
Daniel Garcia – Program Assistant
Status: Closed, but open remotely
Information: SI’s are available to support students in their assigned SI supported courses via Zoom app or Canvas.
Online tutoring SI Sessions and Drop-in Hours
For information about how to use our secure online SI sessions or drop-in hours through Zoom please refer to your SI course’s Canvas classroom and/or the course instructor.
Contact Information:
Email any Supplemental Instruction related question to eutz@tacomacc.edu or mlee@tacomacc.edu or call 253-566-5383
- Status: Closed, but open remotely
Information: Hello ETS students at Foss and Stadium. We hope that you and your family are doing well during this unprecedented time. We are continuing our services to reach out to you and encourage you in your daily lives and academic endeavors. Stay tuned to our weekly sharing points and announcements on our ETS Facebook page. - https://www.facebook.com/TrioETS or Instagram & Twitter: @ETStacoma
Many of you will receive personalized emails and/or text from our ETS staff. If you have questions, concerns, need for information or support please contact us by phone call, text, email or Facebook. We are here and wanting to support you! Stay healthy, safe and positive. This too will pass!
Contact Information: ETS Cell Phone Number: 253-625-3723
Status: Open
Contact: Beth Davis, bdavis@tacomacc.edu
Status: Closed, but open remotely.
The Student Learning Centers are online to support you in all of your academics. We care about your success during this challenging quarter!Information: Online tutoring is available for Business related courses.
Here is how to find us!
Click on Tutoring Support at TCC
- Self-enroll (only first time)
- Open course (which will be added to your Canvas courses)
You’ll find . . .- Tutoring options for math, science, writing, English, social sciences, and business courses.
- The link to our Virtual Tutoring Center on Zoom
- Live drop-in and appointment tutoring
- Tutoring Schedules
- “Submit a paper” program to get feedback on your writing
- Link to eTutoring
- Handouts and Resources!
Contact Information: For questions about Business Tutoring- Christine Cerny ccerny@tacomacc.edu
- Shannon Pressley spressley@tacomacc.edu
Status: Closed, but open remotely.
The Student Learning Centers are online to support you in all of your academics. We care about your success during this challenging quarter!Information: Online Math tutoring and Math Advising is available.
Here is how to find us!
Click on Tutoring Support at TCC
- Self-enroll (only first time)
- Open course (which will be added to your Canvas courses)
You’ll find . . .- Tutoring options for math, science, writing, English, social sciences, and business courses.
- The link to our Virtual Tutoring Center on Zoom
- Live drop-in and appointment tutoring
- Tutoring Schedules
- “Submit a paper” program to get feedback on your writing
- Link to eTutoring
- Handouts and Resources!
Contact Information- The MARC front desk at MARC@tacomacc.edu
- Director, Shannon Pressley: spressley@tacomacc.edu
OTHER IMPORTANT INFORMATION
Resource Returns
If you still have a resource checked out from the MARC (book or calculator), we ask that you keep the resource until our center opens again to students. After we reopen you will have two weeks to contact us or return the resource before any additional charges or penalties are applied. Please email the MARC marc@tacomacc.edu with questions about returns.?Math Advising: Permission Codes/Milestone/Math Advice
If you need help with any Math Advising you can email the MARC (marc@tacomacc.edu) or visit our Math Advising pageStatus: Closed, but open remotely.
The Student Learning Centers are online to support you in all of your academics. We care about your success during this challenging quarter!Information: Online Science tutoring is available through Zoom.
Here is how to find us!Click on Tutoring Support at TCC
- Self-enroll (only first time)
- Open course (which will be added to your Canvas courses)
You’ll find . . .
- Tutoring options for math, science, writing, English, social sciences, and business courses.
- The link to our Virtual Tutoring Center on Zoom
- Live drop-in and appointment tutoring
- Tutoring Schedules
- “Submit a paper” program to get feedback on your writing
- Link to eTutoring
- Handouts and Resources!
Contact Information- The WTC front desk at tutoring@tacomacc.edu
- Director, Heather Urschel: hurschel@tacomacc.edu
- Program Specialist, Stuart Drake: sdrake@tacomacc.edu
Status: Closed, but open remotely.
The Student Learning Centers are online to support you in all of your academics. We care about your success during this challenging quarter!Information: Online Science tutoring is available through Zoom.
Here is how to find us!Click on Tutoring Support at TCC
- Self-enroll (only first time)
- Open course (which will be added to your Canvas courses)
You’ll find . . .
- Tutoring options for math, science, writing, English, social sciences, and business courses.
- The link to our Virtual Tutoring Center on Zoom
- Live drop-in and appointment tutoring
- Tutoring Schedules
- “Submit a paper” program to get feedback on your writing
- Link to eTutoring
- Handouts and Resources!
Contact Information- The WTC front desk at tutoring@tacomacc.edu
- Director, Heather Urschel: hurschel@tacomacc.edu
- Program Specialist, Stuart Drake: sdrake@tacomacc.edu
Starting summer quarter, the Business, Math, and Writing Tutoring Centers have been streamlined to one contact place. For additional information, please contact us as follows:
Business Education Center (BEC)- Christine Cerny ccerny@tacomacc.edu
- Shannon Pressley spressley@tacomacc.edu
Math Advising Resource Center (MARC)- The MARC front desk at MARC@tacomacc.edu
- Director, Shannon Pressley: spressley@tacomacc.edu
Writing Tutoring Center (WTC)- The WTC front desk at tutoring@tacomacc.edu
- Director, Heather Urschel: hurschel@tacomacc.edu
- Program Specialist, Stuart Drake: sdrake@tacomacc.edu
Status: Closed, but open remotely
Information: Online tutoring continues to be available through our partnership with the Western eTutoring Consortium.
ONLINE TUTORING FOR MANY SUBJECTS (English and writing, computer science, accounting, Spanish, math, physics, chemistry, economics, anatomy & physiology, and statistics) are accessible through eTutoring.
To access eTutoring,
- Click eTutoring button in your class menu in Canvas, or
- Access it through the Portal:
- go to the top of your Portal Page and hover over the box icon, then
- select “All Applications” then
- scroll down to “eTutoring”).
Contact Information:
Email us at tutoring@tacomacc.edu or
Email director at hurschel@tacomacc.edu or
Contact 253-566-5184 and we’ll return your call.
Status: Closed to students
Information:
The Veterans Affairs office at TCC is here to assist all Veterans and family members utilize their education benefits. If you are not sure which Veteran Education Benefit you qualify for, check out the VA's website at https://www.va.gov/education/.
Contact information:
Please send us an email with your questions and concerns at va@tacomacc.edu.Be sure to include your name, student ID number, and benefit type (i.e Chapter 31, 33, 35) in your email.- Status: Open remotely.
Information:
All Workforce Services including funding processes, agency requirement and referrals, navigating technology support and on-line classes, advising and navigation can be provided remotely.
The Workforce Department includes the following funding and support programs:
- Basic Food Employment and Training (BFET)
- Early Achievers Grant (EAG)
- Opportunity Grant (OG)
- Worker Retraining
- WorkFirst
Contact information:
Check out our webpage to find out more information and to connect: https://www.tacomacc.edu/costs-admission/scholarships-funding/workforce_education_funding
We can be reached via tccworkforce@tacomacc.edu or 253.566.5188.
or the Workforce Zoom Lobby
https://zoom.us/j/94203576830 Open hours Monday-Thursday, 10am - 3pm
You may also call in to the Zoom Lobby at 253-215-8782.
**If you choose to call the Zoom Lobby by phone, make sure to enter the Meeting ID: 942 0357 6830
We strive to stay in touch with our students and community to support during this time. We have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work to establish the best ways to communicate.
If you have an assigned Workforce Navigator, we encourage you reach out directly to them for information, questions or concerns via email or their workforce canvas classroom for the quickest response.