TCC Help Center
Connect with us
Visit our new virtual assistance center to get the help you need. You can use Zoom software to connect with TCC. Once you enter the "virtual lobby," it may take a few minutes for us to connect with you. We look forward to talking to you!
Hours Available
Monday-Thursday: 9am - 6pm
Fridays: 9am-5pm
Zoom Meeting ID: 478 060 9591
Phone number to call in: 253 215 8782
Other ways we can help
Our staff and faculty are working remotely to serve you. We have plenty of online resources and ways to help you succeed this quarter. Please review the below listed departments or offices and see how each program is ready to serve you.
Por favor envíenos un correo electronico a spanish@tacomacc.edu si desea hablar con alguien en español. Por favor, espere 48 horas para una respuesta de nuestro personal de soporte bilingüe.
Пожалуйста, напишите нам по адресу russian@tacomacc.edu, если вы хотите поговорить с кем-то на на русском языке. Пожалуйста ждите ответ от одного из наших русскоязычных сотрудников службы поддержки. Это может занять около 48 часов.
Будь ласка, напишіть нам електронною поштою на ukrainian@tacomacc.edu, якщо ви хочете поговорити з кимось, хто розмоволяє українською мовою. Будь ласка, дайте максимум 48 годин для відповіді і один із наших співробітників зв’яжеться з вами.
如果您想用中文交流，请发邮件至chinese@tacomacc.edu。我们的一名双语支持人员在48小时内给予答复。
如果您想用中文交流，請發郵件至chinese@tacomacc.edu。 我們的壹名雙語支持人員在48小時內給予答複。
Department/Office Operating Status and Resources
Select a department/office for detailed operating information about how our staff and faculty can support you
Status: Closed, but open remotely
Information:
Contact Information:
Option 1: Email
- Send an email to the Access Services Main Email: access@tacomacc.edu
- Allow 1-3 business day response time.
Option 2: Phone
- Call and leave a message with the Main Access Services Voicemail Box: 253-460-4437.
- Messages are checked once daily.
- Allow 1-3 business day response time.
Option 3: Zoom Video Meeting
- Access Services staff are available to schedule a video call with you.
- Please request this service in advance by emailing access@tacomacc.edu or calling 253-460-4437.
- A team member will contact you to confirm the appointment.
- Zoom video includes a chat box feature for typing.
- If you do not have a computer or smart phone, there is a phone number provided you can use to “call into” the meeting just like a regular phone call appointment.
Option 4: Text Message
- Send a text message to the brand-new Access Services Google number at: 360-504-6357.
- This account is managed by Access Services Director, Monica Olsson.
- Allow 1-3 business day response time.
Access Services Team
Monica Olsson, Director: molsson@tacomacc.edu
Leigh Simon: access@tacomacc.edu
Laquida Williams, Technology Specialist: lwilliams@tacomacc.edu
Stephenie Lynn, ASL Interpreter Coordinator: slynn@tacomacc.edu; 253-820-8959
Kasey Manning, CART Specialist: kmanning@tacomacc.edu
Status: Closed, but open remotely
Information:
We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner. We recommend that students with specific course issues first contact their professor directly.We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Contact information:
John Falskow, Interim Dean: Arts, Humanities, and Social Sciences
Phone: 253-460-4374 , email: jfalskow@tacomacc.eduJessica Trujillo, Secretary Lead: Adjunct Faculty Center
Phone: 253-566-5312, email: jtrujillo@tacomacc.eduStatus: Closed, but open remotely
Information: Adult Basic Ed/ESL/HS+ Remote services include advising, assistance with registration, navigating technology and online classes, and education planning.
Contact Information:
General questions – 253-566-5144 basicskills@tacomacc.edu
High School+ - High School Completion options/advising – Katie Heizenrader 253-566-5234 kheizenrader@tacomacc.edu. Make an appointment with Katie.
Career planning/college preparation/ IBEST enrollment for EMT and Help Desk – Alicia Peebles apeebles@tacomacc.edu 253-566-5375. Make an appointment with Alicia.
English as a Second Language classes and IBEST enrollment for CNA and Early Childhood Education – Elizabeth Stewart – estewart@tacomacc.edu 253-460-4453. Make an appointment with Elizabeth.
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Closed, but open remotely
Information:
Online Advising Services are available! Check our Advising webpage for spring quarter advising updates and access to advisors who are online daily to support students with enrollment questions, degree planning and general academic advising https://www.tacomacc.edu/academics-programs/academic-support/advising
Already have an assigned advisor? Reach out to them directly via email. Online Appointments Coming Soon!
Need an advisor? Connect with the Advising Center below to be connected virtually with an advisor in your program area. Be sure to include your TCC/CTCLink ID # and program or area of study.
Contact Information: Reach the Advising Center at 253-566-6091 or advising@tacomacc.edu & online@tacomacc.edu
Status: Closed
Information:
Art Gallery Remote Access
We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.
We recommend that students with specific course issues first contact their professor directly.
Contact Information:
For help and information:
Jennifer Olsen, Art Gallery Coordinator
Phone: 253-460-4306, email: jolson@tacomacc.edu
Denise Levine, Administrative Assistant: Arts, Humanities, and Social Sciences
Phone: 253-566-5069, email: dlevine@tacomacc.edu
John Falskow, Interim Dean: Arts, Humanities, and Social Sciences
Phone: 253-460-4374 , email: jfalskow@tacomacc.edu
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Closed but open remotely
Information: We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.We recommend that students with specific course issues first contact their professor directly.
Contact information:
John Falskow, Interim Dean: Arts, Humanities, and Social Sciences
Phone: 253-460-4374 , email: jfalskow@tacomacc.eduDenise Levine, Administrative Assistant: Arts, Humanities, and Social Sciences
Phone: 253-566-5069, email: dlevine@tacomacc.eduWe also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Closed but open remotely
Information:
The Assessment/Placement Center is for all incoming students who plan on attending Tacoma Community College will need to assess your skills in math and/or English. Assessing skills can be done remotely through Multiple/Alternative Measures. Taking the ACCUPLACER™ online at home is currently unavailable.
Future students can can be assessed through multiple/alternative measures by clicking here, www.tacomacc.edu/assessyourskills . Scroll down and look for “Multiple/Alternative Measures Information”. If you do qualify for a multiple/alternative measure, please email unofficial documents to placement@tacomacc.edu. Double check that documents emailed include your full name and school/college/university. Include your full name, ctcLink ID#, classes you are interested in taking and what quarter you plan on starting at TCC (ex. Summer, Fall).
If you do not qualify for multiple/alternative measures, please assess your skills through ACCUPLACER™ when campus re-opens on 3/30/2020 . You can find further information on taking ACCUPLACER™ here, https://www.tacomacc.edu/costs-admission/admission-process/course_placement/online-testing.
Contact Information:
Have a question? Email placement@tacomacc.edu with your full name, ctcLink ID#, classes you are interested in taking and what quarter you plan on starting at TCC (ex. Summer, Fall). Remote office hours are Monday through Friday, 8am – 4pm.Need answers now? Check out information found on the Assessment page, www.tacomacc.edu/assessyourskills
- Status: Closed, but open remotely
Information:
Spring sports are suspended and currently no teams are practicing. TCC Athletics is complying with federal, state and local health guidelines. Team activities will resume once it is safe and approved by the proper authorization to do so. In the meantime, we will provide full academic and administrative services remotely.
Current and Prospective Student Athletes: Current student athletes will work through their advisor as assigned. Prospective student athletes will work with the head coach of the program that recruited them.
Questions regarding the Athletic Department, athletic facilities, the Northwest Athletic Association of Community Colleges (NWAC), eligibility and all other athletic related topics please email the Athletic Director and copy the Program Assistant.
Contact Information:
Athletic Director – Jason Prenovost - jprenovost@tacomacc.edu
For help with invoices, academic tracking, and administrative functions email the Program Assistant and copy the Athletic Director.
Program Assistant – Ashley Caughell - acaughell@tacomacc.edu
Athletic Programs and Head Coaches
Volleyball - Katlyn Mataya - kmataya@tacomacc.edu
Women’s Soccer - Jill Green - jgreen@tacomacc.edu
Men’s Soccer - Jason Gjertsen - jgjertsen@tacomacc.edu
Women’s Basketball - Jennifer Keyes - jkeyes@tacomacc.edu
Men’s Basketball - TJ Caughell - tcaughell@tacomacc.edu
Baseball - Ryan Mummert - rmummert@tacomacc.edu
Processes and Communication Tools in Place
- Coaches made contact with their student athletes and will check in with them regularly.
- Students have a direct contact to their coaches through phone, text and group chat.
- All athletic personnel have Zoom accounts to conduct group and individual meetings.
- A Canvas course has been created and will be explored to communicate with student athletes and connect them to resources and information.
- Athletics will monitor the Canvas Activities of the student athletes on a weekly basis and communicate back to their coaches.
- Status: Closed, but open remotely
Information:
- Purchase online: For students who have access to the internet and a credit card. Please place your order online at https://www.tacomacc.edu/tcc-life/campus-services/bookstore click shop online. All orders are being shipped to you free of charge. (Preferred method)
- Agency accounts and cash: For agency funded students and cash purchases please follow textbook reservation steps (Tuesday, Wednesday and Thursday 10am to 2pm)
Tuesday, April 28
For students picking up Bookstore purchases 12 - 2 pm
- Wait until you receive email stating that your order has been processed and is ready for pickup. (Also check junk email)
- See route map for on campus directions. Students should arrive on campus via 12th street entrance and follow signs to J lot behind building 7. Check-in with Security who will radio to the Bookstore with the student’s name. The Bookstore will gather the student’s materials and radio back to Security. Security will then send two cars at a time to the Bookstore loading dock. Students will then sign for their pickup.
Wednesday, April 8th
For students picking up Bookstore purchases 10 am to 2 pm
- Wait until you receive email stating that your order has been processed and is ready for pickup. (Also check junk email)
- See route map for on campus directions. Students should arrive on campus via 12th street entrance and follow signs to J lot behind building 7. Check in with Security who will radio to the Bookstore with the student’s name. The Bookstore will gather the student’s order/materials and radio back to Security. Security will then send two cars at a time to the Bookstore loading dock. Students will then sign for their pickup.
Thursday, April 30
- For students picking up Bookstore purchases 12 - 2 pm
- Wait until you receive email stating that your order has been processed and is ready for pickup. (Also check junk email)
- See route map for on campus directions. Students should arrive on campus via 12th street entrance and follow signs to J lot behind Bldg. 7. Check in with Security who will radio to the Bookstore with the student’s name. The Bookstore will gather the student’s order/materials and radio back to Security. Security will then send two cars at a time to the Bookstore loading dock. Students will then sign for their pickup.
Contact Information:
Status: Open
Information: General Safety questions please contact Public Safety at 253-566-5111. For questions that don’t need immediate response please contact Will Howard by email/office number at whoward@tacomacc.edu or 253-566-5344.
Orca cards- Question concerning Orca cards please email Kelly Lieske at klieske@tacomacc.edu or by phone 253-566-5173.
If we are experiencing a power outage, please contact the following numbers if 253-566-5111 is not working.
Weekdays
- Duty Phone (M-Fri) the number is 253-495-4146
- On-Call Phone (M-Fri) 1am-5am the number is 253-279-8384
Weekends
- Duty Phone (Sat-Sun) the number is 253-495-4146
- On-Call Phone (Sat-Sun) 11pm-6am the number is 253-279-8384
Contact Information
Call 253-566-5111
For an emergency, call 911 or use the Blue Light TowersStatus: Closed but open remotely
Information: Online Career Services are available! Check our Career Center webpage for updates and access to career and resume tools and one on one virtual appointments https://www.tacomacc.edu/tcc-life/career_center
Contact Information: nwilkerson@tacomacc.edu or csebok@tacomacc.edu to schedule virtual Career Center appointments to discuss resume or cover letters, career interest test results and preparing for interviews.
- Status: Office Closed, but Services open Remotely
Information: 2020 CASA/MECA services are available online during our business hours of 8:30a-5:00p, Monday through Friday. The services we will provide include transfer planning, academic advising, general financial aid support, general scholarship support, career planning, information regarding our book-borrow and calculator-borrow programs, and other general help and resource referral.
Contact Information:
Shirley Siloi | Retention Coordinator
Email: ssiloi@tacomacc.edu
Cell phone: 253-359-8098
Office phone: 253-566-5366 (Voicemail)
Skype for Business: ssiloi@tacomacc.edu
Google Hangout: ses0421@gmail.com
Marco A. Flores Garcia | Retention Coach
Email: mflores@tacomacc.edu
Cell phone: 253-353-9960
Office phone: 253-566-5016 (Voicemail)
TJ Caughell | Retention Coordinator
Email: tcaughell@tacomacc.edu
Cell phone: 253-320-0633
Office phone: 253-566-5052 (Voicemail)
Bookings: www.bit.ly/TCCTJCaughell
Zoom: Personal Meeting ID upon Request
What services will students be accessing from you remotely?
Shirley Siloi will remotely provide these services: Transfer planning, advising questions, financial aid, scholarship search/application/essay help, career planning (resume, cover letters, mock interviews), general help
Marco Flores will remotely provide these services: Support for transfer planning, financial aid, career planning, campus questions, book-borrow program, and calculator-borrow program
TJ Caughell will remotely provide these services: Advising, general financial aid questions, general help, counseling referral, textbook questions, transfer planning, career planning, scholarship help, athletic eligibility, other resource referral
- Status: Closed, but open remotely
Information:
Cashiering provides students, staff and community members with a place to pay tuition, fees and other costs with cash, check or money order. Students can pay tuition and fees with a debit or credit card online through ctcLink at: ptprd.ctclink.us. You will need your ctcLink ID and password.Contact Information:
Eleanor (Nor) Boice – Program Support Supervisor
253-566-5073
Natalie Moreau – Program Coordinator/Student Advocate
253-566-5012
Howard Turner – Cashier
253-566-6083
Lisa Sanchez – Cashier
253-566-6084
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Closed
Information: Please contact your vendor to reschedule at a later time.
Contact Information: Please contact your vendor.
Status: Closed, but open remotely
Information:
Online CHAP applications are available. Currently, only studio apartments are available at Koz by the Dome for students who apply. If you are a student who requires an apartment larger than a studio, still submit an online application. We want to serve you as larger units are vacated.
Contact information:
Students can utilize an online booking program to set up a virtual meeting with Micah Tucker, TCC’s CHAP Navigator. You can also leave a message at CHAP@tacomacc.edu
Status: Closed but open remotely
Information:
We strive to stay in touch with our students and community. Reach out to us, and we’ll do our best to get back to you in 24 hours or sooner.
The C&TS division includes the following departments:
- Adult Basic Education
- High School 21
- English as a Second Language
- English for Academic Purposes
- Developmental English
- Communication Studies (CMST)
- Written Communication (English Composition)
We recommend that students with specific course issues first contact their professor directly.
Contact Information:
Kim Flack Ward, Dean for Communication and Transitional Studies
Phone: 253-566-6048 , email: kward@tacomacc.edu
Jacque Dear, Administrative Assistant: Communication and Transitional StudiesPhone: 253-566-5070, email: jdear@tacomacc.edu
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Waitlist
Information: TCC is accepting applications, but all available computers have been distributed. Please fill out the application below to get on a waitlist.
https://cm.maxient.com/reportingform.php?TacomaCC&layout_id=5Contact Information:
Connect with us via Zoom.- Status: Online
Information: Some courses are offered online and others canceled. We will be in touch with or call for details.
Contact Information:
continuingeducation@tacomacc.edu
253-566-5020
- Status: Closed but open remotely
Information:
Tacoma Community College mental health counseling sessions will be conducted remotely via an internet platform called Doxy.me. The Counseling Center is implementing this change in order to help protect you and the community’s physical health and safety. You will be invited into the session by your counselor through an email link and you may talk to your counselor either through a video screen or by audio only.
How to Schedule an Appointment:
- Email us to make an appointment request at: tccpersonalcounseling@tacomacc.edu
- If you know the counselor you would like to schedule with, please email them directly:
Nigeria Bell: nbell@tacomacc.edu
Kathy Brown: kbrown@tacomacc.edu
Lexie Generous: agenerous@tacomacc.edu
James Mendoza: jmendoza@tacomacc.edu
Mary Pedersen: mpedersen@tacomacc.edu
*Dave Howard will not be providing counseling during spring quarter, 2020.
- Once your information is received, the Counseling Center staff will contact you within 1-2 business days to schedule the appointment and provide paperwork. At that time, we will provide next steps for accessing Doxy.me and your session with your counselor.
- Please keep in mind, your information may not be reviewed for up to 72-hours due to weekends and/or holidays.
Contact Information:
To learn more about the TCC Counselors and make contact directly please see link below:
Status: Open
Information: Custodial provides custodial resources for staff, faculty and students.
Custodial will be on campus Monday – Friday during regular campus hours.
Contact Information:
Please leave a voicemail or send an email to either contact below. We are checking voicemails and emails regularly.
Facilities Help-line 253-566-5152 (leave message) or
Colin Turner, Custodial Manger 253-566-5171 (leave message)Email: kcordova@tacomacc.edu or cturner@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Closed but open remotely
Information: DT’s are available to support students in their assigned DT supported courses via Zoom app or Canvas.
Online tutoring
For information about how to use our secure online tutoring system through Zoom please refer to your DT course’s Canvas classroom and/or the course instructor.
Contact Information:
Email any DT related question to eutz@tacomacc.edu or mlee@tacomacc.edu or call 253-566-5383Status: Open to currently enrolled children and families 8am -5:00pm Monday to Friday. Open to employees 7:30am-5:30pm.
- Open to work study students who have current cleared MERIT clearance, and meet health criteria with documents available
- CLOSED to PUBLIC and TCC students (outside of our currently enrolled and attending families)
- NO VOLUNTEERS
- NO TOURS
- Sign up for our waitlist through the college website
- Increased health screenings and Health Policy procedures in effect
- Classroom specific play activities altered to support health and safety
- Specific procedures in place to minimize home to school items
- Child drop off and pick up is centralized in foyer to germ mitigate
- Staff are encouraged to work split shifts half in-center and remaining half remotely to support social distancing (germ mitigation) among adults
- Increased outside open-air play for children, rain or shine
Information: Providing essential access to childcare for enrolled families as asked of us by DCYF, Child Care Aware, and our Governor
Care is provided for currently enrolled families and children. Engagement with families unable to attend currently is occurring remotely. No new enrollments currently. Sending an email to either contact listed above is best.
Contact Information:
Most staff are on half shifts in center, with PD remotely for the rest of shifts. We are currently discouraging drop-in from TCC staff outside of Facilities or Campus Security.
- ZOOM calls with us are available
- Search for us on Facebook at “Early Learning Center at TCC” for updates.
- We will always take donations of size medium and large disposable gloves.
Renee Hernandez Greenfield 253-566-6020 (leave message) or
Tanya Losey 253-460-4475 (leave message)
Email:
- Renee Hernandez Greenfield rhernandezgreenfield@tacomacc.edu (Program Manager)
- Tanya Losey tlosey@tacomacc.edu (Assistant Director)
- Angela Wheeler awheeler@tacomacc.edu (Program Assistant)
- Rosealtha Schlitzkus rschlitzkus@tacomacc.edu (Family Support/Case Management)
- Status: Closed, but open remotely
Information:
TCC eLearning provides remote student support, via a comprehensive Knowledge Base and live eLearning Support Team. If you need help with any of the following, please don’t hesitate to contact us:
- Help with online course navigation
- Password update support
- Technical support for students
- Assistance with submitting assignments online in the classroom tool, Canvas
- Multi Media services –provide equipment and editing assistance to complete media assignments or set-up video conferencing
TCC Support Site
Our TCC Support Site can help you find answers to common questions and issues, and is available 24/7. You can search for help with Canvas, Office 365, email, TCC Portal, and ctcLink here. You can also file a support ticket to get help with a specific issue from our eLearning Support Team.
Contact Information:
eLearning Support Team
If you have a technical support question that can’t be answered via our support site, you can email support@tacomacc.edu and someone from our support team will get back to you.
Info Commons Helpline
For live phone technical support, call 253-566-5176
Email
For email technical support email support@tacomacc.edu
- Status: Temporarily closed.
Information:
Important notice: The SEAG grant has been distributed. Currently, there is no waiting list, and TCC cannot accept applications at this time. Please keep in mind that if funds do become available, TCC will re-open the application process and notify students.
Background about SEAG:
Students who are facing an emergency and seeking funding to offset this cost, are required to submit an online emergency grant application. Not all applications are automatically awarded. Eligible students will receive assistance within 4 days. Emergency funding only supports non-academic expenses; these include housing, automobile repairs, phone/computer, child-related, health/medical, insurance, utilities, college-related, and other. For eligibility, a student must be currently enrolled and have unmet need on their financial aid award. For students who receive financial aid, their eligibility is verified to ensure they are not over-awarded. Students can send their questions to SEAG@tacomacc.edu. Please know at this time, TCC is not accepting SEAG applications.You may qualify for CARES funding. Visit this page for more information.
Contact Information:
Students can send their questions to SEAG@tacomacc.edu Status: Closed but open remotely
Information:
Enrollment Services staff will be available during the following hours:
Monday-Thursday 9am-6pm
Friday 9am-12pmContact Information:
Phone: 253-566-5325
Email: enrollmentservices@tacomacc.edu
Please include your full name and student ID in your email.
- Status: Closed but open remotely
Information:
Entry Services include Admissions, Assessment/Placement Center, and Outreach and Recruitment Serivces.
For information on Assessment Center, click on “Assessment Center”
Admissions
Admissions process the online admissions application found here, https://csprd.ctclink.us/psc/cbf/EMPLOYEE/SA/c/IP_AD_MNU.IP_AD_LOGIN_CMP.GBL?& and reviews residency.
Admissions applications submitted online are being processed as normal. If you need a paper application and have questions, please email admissions@tacomacc.edu
For Residency and Citizenship changes and updates, please email admissions@tacomacc.edu When emailing, please include your full name, phone number and email address. If you have a ctcLink ID#, please include that. Please allow up to two business day for the team to reply to your question.
Admission applications are online and can be submitted anytime, https://csprd.ctclink.us/psc/cbf/EMPLOYEE/SA/c/IP_AD_MNU.IP_AD_LOGIN_CMP.GBL?&
Outreach and Recruitment ServicesOutreach and Recruitment Services works with future Tacoma Community College students and their families. We are happy to help you work through the process of applying, how to pay for college, assess your skills and so much more.
We can help you navigate the steps to enroll in your first quarter at the college. We can support you over the phone 253-566-6043, email outreach@tacomacc.edu or Zoom (video conference). Please email us to schedule a Zoom appointment.
If you are a future TCC student, please share with us your name and contact information (phone and/or email) and what time is best to contact you. We’re happy to help you become a TCC Titan. Please allow a up to one business day for the team to reply back to your question. Typically, answers are responded to sooner then one business day.
Need help now? Check out our admissions page www.tacomacc.edu/admissions
Feel free to email your documents to us (ex. unofficial transcripts) to
outreach@tacomacc.edu
Please include your full name and ctcLink ID#.
Please do not send documents with your social security number (SSN).Contact Information:
Status: Open on a very limited basis
Information: Facilities provides facility resources for staff, faculty and students.
Contact Information:
Please leave a voicemail or send an email to either contact below. We are checking voicemails and emails regularly.
Facilities Help-line 253-566-5152 (leave message) or
Pat Mathews, Facilities Manager 253-566-5329 (leave message)Email: kcordova@tacomacc.edu or pmathews@tacomacc.edu
NOTE:
For immediate or emergency assistance, please email sfs@tacomacc.edu
- Status: Appointment only.
Information: Contact your instructor for an appointment.
Appointments may be virtual or via phone.Contact Information:
Use the Directory to find contact information for your instructor: https://www.tacomacc.edu/directory/
- Status: Closed, but working remotely
Information:
- Be sure you have completed a FAFSA for the 2020-21 school year. At TCC our 2020-21 school year starts this fall.
- About one week after you have completed your FAFSA, please log into your Student Center and check your ‘to-do’ list information. If we need additional information from you, it is located there.
Document Submission:
Documents may be submitted in one of two ways:
- Online: https://cm.maxient.com/reportingform.php?TacomaCC&layout_id=3
or - Students can use the payment drop box, located outside Bldg. 14 next to the front sliding doors.
Contact Information:
Phone: 253-566-5080
If you need to leave a voicemail, be sure to say your name and callback number clearly, and include your student ID number if you have one.
Email: faid@tacomacc.eduBe sure to include your student ID number in your email, or your name and date of birth.
We will try out best to respond within 2 business days.
- Status: Available by appointment only
Information:
The Titan Food Pantry is not currently open for walk-ins, but we are able to schedule individual appointments for the pick-up of food items. Please use link below to schedule your appointment:
Click Here To Schedule A Visit To Food Pantry
For more information, visit https://www.tacomacc.edu/tcc-life/campus-services/food-pantry
The Nourish Pierce County food truck will still be visiting campus on Tuesday evenings, 4:30-6:30 p.m., or you can find another Nourish Pierce County food truck location that works for you.
Contact Information: foodpantry@tacomacc.edu
Status: Closed, but open remotely
Information:
Fresh Start staff are working remotely and are available via TCC email contact. During daytime business hours, students can reach their Fresh Start Retention Specialist via campus phone numbers which are being forwarded to remote phone lines. Check the Fresh Start webpage for updates. https://www.tacomacc.edu/academics-programs/college-high-school/freshstart
Contact Information: Fresh Start 253-566-5086 or tjones@tacomacc.edu to reach our Program Assistant, Jinxx Jones for general questions and inquiries.
- Status: Closed but open remotely
Information: Per TCC's limited in-person services to practice social distancing, Gig Harbor campus is closed to the public, but has limited hours available to students.
Contact Information:
If you need an advising appointment, please call or email Melody Griggs: 253-460-2357 or mgriggs@tacomacc.edu.
If you need to make an Accuplacer test appointment, please call 253-460-2424.
For general Gig Harbor campus questions, contact Olga Inglebritson at 253-460-2357.
- Status: Closed but open remotely
Information:
We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.
The HBPS division includes the following departments:
- Accounting
- Applied Management Bachelor of Applied Science
- Business and Logistics
- Business Transfer
- Community Health Bachelor of Applied Science
- Computer User
- Diagnostic Medical Sonography
- Early Childhood Education
- Emergency Medical Services: EMT and Paramedic
- Health Information Management Bachelor of Applied Science
- Health Information Technology
- Human Services Professional
- Network and Cyber Security
- Nursing and Nurse Assistant
- Physical Education
- Paralegal
- Respiratory Therapy
- Radiological Sciences
- Workforce Education
Health, Business and Professional Services (HBPS) Zoom Lobby Information
Days: Mondays, Wednesdays, and Thursdays
Time: 10:00am to 3:00pm
Zoom Meeting Link: https://zoom.us/j/99980134503
Phone number to call in: 1-253-215-8782 and follow the prompts
Zoom Meeting ID: 999 8013 4503
NOTE: You can also contact our department anytime and leave a voicemail at 253-566-5113, or reach us by email at tcchbps@tacomacc.edu. We will get back to you as soon as possible.
We recommend that students with specific course issues first contact their professor directly.
Contact Information:
Health, Business and Professional Services Reception
Phone: 253-566-5113, email: tcchbps@tacomacc.edu
Krista Fox, Dean: Health, Business, and Professional Services
Phone: 253-566-5147, email: kkfox@tacomacc.edu
April Davis, Administrative Assistant: Health, Business, and Professional Services
Phone: 253-566-6088, email: adavis@tacomacc.edu
Julie Benson, Associate Dean: Nursing
Phone: 253-566-5240, email: jbenson@tacomacc.edu
Theresa James, Administrative Assistant: Nursing
Phone: 253-566-5085, email: tjames@tacomacc.edu
We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Status: Closed but working remotely
Information:
Human Resources (HR) staff will be working on campus as well as remotely in order to continue to serve the campus and work on essential functions such as payroll, benefits, recruitment, employee requests, training coordination and other functions.
HR provides remote employee and student support through:
- A centralized phone number and general email which alerts HR staff to every call.
- Prescheduled appointments only. This will allow the HR staff to regulate the number of people being served and maintain necessary social distancing and privacy for all.
Contact Information:
Human Resources Staff:
Email: humanresources@tacomacc.edu
Phone: 253-566-5109
To schedule an appointment to meet with HR staff please call or email in advance.
Other Related Services:
For Employee Assistance Program
Free, Confidential program created to promote the health, safety and wll0being of public employees.
Phone: 877-313-4455
Washington State Health Care Authority – Medical, Dental and other Benefits
https://www.hca.wa.gov/employee-retiree-benefits/public-employees
They have links direct to your specific plans
Employment Security Department – Unemployment and Paid Family and Medical Leave
Web resource: www.esd.wa.gov/unemployment/
Toll free: 800 318-6022 TTY: 800 365-8969Status: Closed but open remotely
Information:
Info Commons is part of TCC eLearning, which provides remote student support, via a comprehensive Knowledge Base and live eLearning Support Team. If you need help with any of the following, please don’t hesitate to contact us:
- Help with online course navigation
- Password update support
- Technical support for students
- Assistance with submitting assignments online in the classroom tool, Canvas
- Multi Media services –provide equipment and editing assistance to complete media assignments or set-up video conferencing
TCC Support Site
Our TCC Support Site can help you find answers to common questions and issues, and is available 24/7. You can search for help with Canvas, Office 365, email, TCC Portal, and ctcLink here. You can also file a support ticket to get help with a specific issue from our eLearning Support Team.
Contact Information:
eLearning Support Team
If you have a technical support question that can’t be answered via our support site, you can email support@tacomacc.edu and someone from our support team will get back to you.
Info Commons Helpline
For live phone technical support, call 253-566-5176
Email
For email technical support email support@tacomacc.edu
- Status: Closed but open remotely
Information:
For students, it's best for you to work with eLearning for your IT needs. eLearning provides remote student support, via a comprehensive Knowledge Base and live eLearning Support Team. If you need help with any of the following, please don’t hesitate to contact us:
- Help with online course navigation
- Password update support
- Technical support for students
- Assistance with submitting assignments online in the classroom tool, Canvas
- Multi Media services –provide equipment and editing assistance to complete media assignments or set-up video conferencing
TCC Support Site
Our TCC Support Site can help you find answers to common questions and issues, and is available 24/7. You can search for help with Canvas, Office 365, email, TCC Portal, and ctcLink here. You can also file a support ticket to get help with a specific issue from our eLearning Support Team.
Contact Information:
eLearning Support Team
If you have a technical support question that can’t be answered via our support site, you can email support@tacomacc.edu and someone from our support team will get back to you.
Info Commons (computer lab) Helpline
For live phone technical support, call 253-566-5176
Email
For email technical support email support@tacomacc.edu
- Status: Closed, but open remotely
Information: The staff of Institutional Advancement and Foundation is available to serve students. The Foundation is currently accepting applications for its annual scholarship awards. The deadline is April 10. Please click here for information about how to apply. It doesn't take long, and we want you to support your college success!
Contact Information:
We’re here to help. Please contact the TCC Foundation at:foundationinfo@tacomacc.edu
253-566-5003 Status: Closed but open remotely to serve current F1 students, perspective F1 students, agents, schools and global partners. We will provide full services remotely.
InformationAdmissions
For information on how to apply to TCC as an international student, please visit: https://www.tacomacc.edu/costs-admission/admission-process/international/admissionprocessinternational For questions regarding applying to TCC or following up on an existing application, or general admissions questions please contact:
Iulia Cheptea - icheptea@tacomacc.edu
Alexa Mercado-Curtis - amercado-curtis@tacomacc.eduAdvising
For questions regarding graduation, transfer, advising, course selection and all other advising related topics, please contact one of our advisors. We are happy to provide Zoom or Skype advising sessions.Penda Samba Nsamba@tacomacc.edu
Ashley Bush Sbush@tacomacc.edu
Ryan Gallagher Rgallagher@tacomacc.eduGlobal Outreach
For any marketing related inquiries, please contact: Katie Van Wyk kvanwyk@tacomacc.eduHomestay
For all housing/homestay related inquiries, please contact: Namiko Bagirimvano nbagirimvano@tacomacc.eduImmigration & Emergencies
For questions about your I-20, OPT, F1 visa, and any other immigration related questions, or if you have an urgent issue, please contact: James Newman jnewman@tacomacc.eduContact information:
Call 253-566-5190 or email international@tacomacc.eduStatus: Closed but online resources available
Information:
Returning laptops, books, and DVDs
If you have books or DVDs to return, please drop in the Book Return drop box outside the Library's front/side door. If you have laptops to return, please return them to the Information Commons, Building 16. Please call 253.566.5088 or email atran@tacomacc.edu with questions about returns.Most critical library support will be available online.
Access library resources online:- Looking for articles? Search our Research Databases
- Looking for ebooks? Search Ebook Central or Gale Ebooks (GVRL)
- Looking for streaming video? Search Films on Demand or Academic Video Online
Online Reference: Chat with us and ask your questions! Our TCC Faculty Librarians will be online throughout the day and evening to support your research questions.
Other ways to find answers:
Students
Faculty
- Faculty Guide to Open Educational Resources
- Student Guide to Open Educational Resources
- OER Subject Guides for Faculty
Interlibrary Loan service is available for article requests only . Request an article via ILL (up to three requests at a time).
Information Commons – if you have to come to campus to access technology, visit the Information Commons in Building 16.
Contact Information:
library@tacomacc.eduStatus: Closed to public
Information: Mail Services provide services to staff and faculty on campus. Mail Service will continue. If you have a question or need to arrange a pick-up please leave a voicemail or send an email to either contact below.
Contact Information:
Kim Cordova 253-566-5172 (leave message)
Email: printshop@tacomacc.edu or kcordova@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Closed but working remotely
Information: Please contact team if you have any questions or to request marketing or communication needs.
Contact Information:
Tamyra Howser, Executive Director
thowser@tacomacc.eduBrian Johnson, Website Services Manager
bcjohnson@tacomacc.eduRachel Payne, Senior Communications Consultant
rpayne@tacomacc.eduSakura Moses, Senior Graphic Designer Lead
smoses@tacomacc.eduLaura Chipman, Website Coordinator
lchipman@tacomacc.eduStatus: Closed but working remotely
Information: We strive to stay in touch with our students and community. Reach out to us, and we’ll get back to you in 24 hours or sooner.We recommend that students with specific course issues first contact their professor directly. We also have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
Contact information:
Katie Gulliford, Interim Dean: Math, Science, and Engineering
Phone: 253-566-5017
Email: kgulliford@tacomacc.eduPatrice Bunge, Administrative Assistant: Math, Science, and Engineering
Phone: 253-566-5345
Email: pbunge@tacomacc.eduMolly Hagan, Faculty Secretary: Math, Science, and Engineering
Phone: 253-460-3959
Email: mhagan@tacomacc.eduStatus:
Information:
Contact Information:
Status: Closed but open remotely
Contact Information:
Professional Development/Organizational Learning
Melisa Ziegler mziegler@tacomacc.edu & Kristen Lawson klawson@tacomacc.eduCovid-19 Teaching Workshops Canvas course
https://tacomacc.instructure.com/courses/1415056/pages/covid-19-teaching-workshops-drop-in-hours-and-resources?module_item_id=41344728Email Melisa/Kristen and find in the above Canvas course links to events, zoom office hours, and more
Institutional Assessment
Amunoo Tembo mtembo@tacomacc.edu
https://tacomacc.instructure.com/courses/1765974
Email Amunoo and/or join her hosted meetings via Zoom link invites on your calendar. She is hosting events found in the Covid-19 Teaching Workshops Canvas course as well.
Institutional Research
Kelley Sadler ksadler@tacomacc.edu
Email Kelley and/or join her hosted meetings via Zoom link invites on your calendarGrants
Walter Chien wchien@tacomacc.eduAccreditation/IRB/Strategic Planning
Analea Brauburger abrauburger@tacomacc.edu
Email Analea and/or join their hosted meetings via Zoom link invites on your calendar. They are hosting events found in the Covid-19 Teaching Workshops Canvas course as well.Status: Closed
Information: Print Shop/Mail Services provide services to staff and faculty on campus.
Contact Information:
Print Shop (253) 566-5226 (leave message) or Kim Cordova (253) 566-5172 (leave message)
Email: printshop@tacomacc.edu or kcordova@tacomacc.edu
NOTE: For immediate or emergency assistance, please email sfs@tacomacc.edu
Status: Open to purchase and track goods on a limited basis.
Information: Procure to Pay - TCC's Purchasing staff can guide you through the procurement process. Goods are purchased and procured for various departments as needed for items critical to the institution.
Hours: Limited to the requirements of the institution based on regulations issued for the Covid 19 response. Please contact the team members below for assistance.
Contact Information:
Ed Phipps
Procure to Pay Manager
ephipps@tacompacc.edu
253-566-5372
NOTE: For remote assistance, please email ephipps@tacomacc.edu.
Status: Open to receive and distribute goods on a limited basis.
Information: Receiving provides logistics of shipments into Tacoma Community College and distribution thereof. Goods will still be received at the dock and distributed to various departments as needed for items critical to the institution.
Hours: Limited to the requirements of the institution based on regulations issued for the Covid 19 response. Please contact the team members below for assistance.
Contact Information:
Rick Schneider
(253)566-5047
NOTE: For remote assistance, please email ephipps@tacomacc.edu.
Status: Closed, but open remotely
Information:
Running Start staff are working remotely and are available via TCC email contact. During daytime business hours students can reach their Running Start advisor via campus phone numbers which are being forwarded to remote phone lines. Check the Running Start webpage for updates and frequently asked questions https://www.tacomacc.edu/academics-programs/college-high-school/runningstart
Online Appointments Coming Soon! Check the Running Start webpage for updates.
Contact Information: Running Start 253-566-6061 or runstart@tacomacc.edu Voicemail messaging will encourage students to email the Running Start advisor for assistance.
- Status: Open to students remotely
Information: The Office of Student Engagement at TCC will be closed for face-to-face services for the period of March 17 through at least the end of spring quarter due to COVID-19 campus protocol.
We will offer extra-curricular activities, senate meetings, clubs and organizations, leadership development, and other engagement opportunities online via Social Media, Canvas, Student Email, The Portal, TCC Website, and more!
Hours: Between March 23 and April 6, 2020 we will be working remotely. Please contact one of the team members below for assistance.
Connect with us at:
Instagram: @tcc.campuslife or by following this link: https://www.instagram.com/tcc.campuslife/?hl=en
Facebook: https://www.facebook.com/TCCStudentEngagement/
Contact Information:
Sonja Morgan – Director of Student Engagement
253-514-0244
Daniel Garcia – Program Assistant
Status: Closed, but open remotely
Information: SI’s are available to support students in their assigned SI supported courses via Zoom app or Canvas.
Online tutoring SI Sessions and Drop-in Hours
For information about how to use our secure online SI sessions or drop-in hours through Zoom please refer to your SI course’s Canvas classroom and/or the course instructor.
Contact Information:
Email any Supplemental Instruction related question to eutz@tacomacc.edu or mlee@tacomacc.edu or call 253-566-5383
- Status: Closed, but open remotely
Information: Hello ETS students at Foss and Stadium. We hope that you and your family are doing well during this unprecedented time. We are continuing our services to reach out to you and encourage you in your daily lives and academic endeavors. Stay tuned to our weekly sharing points and announcements on our ETS Facebook page. - https://www.facebook.com/TrioETS or Instagram & Twitter: @ETStacoma
Many of you will receive personalized emails and/or text from our ETS staff. If you have questions, concerns, need for information or support please contact us by phone call, text, email or Facebook. We are here and wanting to support you! Stay healthy, safe and positive. This too will pass!
Contact Information: ETS Cell Phone Number: 253-625-3723
Status: Closed, but open remotely
Information: Online tutoring is available for Business related courses.
Tutors are available to help with:
- Microsoft Office questions that you have that are related to your TCC course work.
- Business related questions for these courses: Accounting (ACCT), Business (BUS), Computer User (CU), Information Technology (IT), Logistics (LOG), Business Math (BUS110, Math 147, 148), Statistics (Math 146), and Economics (ECON).
For information about how to use our secure online tutoring system through Zoom please refer to TCC’s Student Resources Canvas website (under Academic Support, Tutoring Options for Spring 2020) or use this link once you are in TCC’s Canvas
Contact Information:
Email any BEC questions to ccerny@tacomacc.edu or call 253-460-4411
Status: Closed, but open remotely
Information: Online Math tutoring and Math Advising is available.
Online tutoring:
Tutors are available to help with all Math courses: ABE 82, 83, 84, 85, 90, 95, BUS 110 (Business Math) and Math 75, 85, 90, 93, 94, 95, 93/136, 107, 146, 147, 148, 131/132, 96/140, 141, 142, 151, 152, 153, 254, 220, 238,
For information about how to use our secure online tutoring system through Zoom please refer to TCC’s Student Resources Canvas website (under Academic Support, Tutoring Options for Spring 2020) or use this link once you are in TCC’s Canvas
Resource Returns:
If you still have a resource checked out from the MARC (book or calculator) we ask that you keep the resource until our center opens again to students. After we reopen you will have two weeks to contact us or return the resource before any additional charges or penalties are applied. Please email marc@tacomacc.edu with questions about returns.
Math Advising: Permission Codes/Milestone/Math Advice
If you need help with any Math Advising you can email marc@tacomacc.edu or visit our Math Advising Resource Center page and view the online Math Advising FAQs section
Contact Information:
Email any MARC questions to marc@tacomacc.edu or call 253-566-5145 or 253-566-6037
Status: Closed, but open remotely
Information: Online Science tutoring is available through Zoom.
Tutors are available to help with biology, chemistry, physics, engineering, and anatomy & physiology.
For information about how to use our secure online tutoring system through Zoom please refer to TCC’s Student Resources Canvas website (under Academic Support, Tutoring Options for Spring 2020) or use this link once you are in TCC’s Canvas
Contact Information:
Email us at tutoring@tacomacc.edu or email director at hurschel@tacomacc.edu
Or contact 253-566-5184 and we’ll return your call.
Status: Closed, but open remotely
Information: Online tutoring is available for Writing & Social Sciences related courses.
Tutors are available to help with:
- Writing questions that you have that are related to any of your TCC course work.
- Content questions for these courses: Any writing, English, ESL, psychology, sociology, anthropology, history, humanities, communication, and more!
For information about how to use our secure online tutoring system through Zoom please refer to TCC’s Student Resources Canvas website (under Academic Support, Tutoring Options for Spring 2020) or use this link once you are in TCC’s Canvas
Contact Information:
Email us at tutoring@tacomacc.edu or email director at hurschel@tacomacc.edu
Or contact 253-566-5184 and we’ll return your call.
Status: Closed, but open remotely
Information: Online tutoring continues to be available through our partnership with the Western eTutoring Consortium.
ONLINE TUTORING FOR MANY SUBJECTS (English and writing, computer science, accounting, Spanish, math, physics, chemistry, economics, anatomy & physiology, and statistics) are accessible through eTutoring.
To access eTutoring,
- Click eTutoring button in your class menu in Canvas,
- Or, access it through the (go to the top of your Portal Page and hover over the box icon, then select “All Applications” then scroll down to “eTutoring”).
Contact Information:
Email us at tutoring@tacomacc.edu or email director at hurschel@tacomacc.edu
Or contact 253-566-5184 and we’ll return your call.
Status: Closed, but open remotely
Information:
Please contact us about updated information regarding your funding for online studying.Contact Information:
Phone: 253.566.5081
If you need to leave a voicemail, be sure to say your name and callback number clearly, and include your student ID number if you have one.
Email: va@tacomacc.edu
Be sure to include your student ID number in your email, or your name and date of birth.
We will try out best to respond within 2 business days.
Status: Closed, but open remotely
Information:
Remote assistance with funding processes, agency requirement and referrals, navigating technology support and on-line classes, advising and navigation can be provided remotely.
The Workforce Department includes the following funding and support programs.
- Basic Food Employment and Training (BFET)
- Early Achievers Grant (EAG)
- Opportunity Grant (OG)
- Worker Retraining
- WorkFirst
We recommend students that have an assigned Navigator reach out directly to them for information, questions or concerns via email or their workforce canvas classroom for the quickest response.
Contact Information:
Workforce zoom lobby link:
Connect with our Workforce Education Zoom Lobby to assist you with general questions.
Monday - Thursday
9AM to 4PM
You may also call in to the Zoom Lobby at 253-215-8782.
**If you choose to call the Zoom Lobby by phone, make sure to enter the Meeting ID: 942 0357 6830
General questions about Workforce should be directed to tccworkforce@tacomacc.edu or 253.566.5188.
We strive to stay in touch with our students and community to support. Phone messages will be checked and returned regularly and within 24 hours.
We have the capacity for virtual meetings, instant chat, and other modes of communication. Please contact us, and we will work with you to establish the best ways to interact with you.
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